Assistant General Manager
Full Time • Cypress Mill
Benefits:
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Training & development
The Assistant General Manager (AGM) supports the General Manager in leading daily restaurant operations, driving sales growth, maintaining labor and food cost goals, and delivering exceptional guest service. The AGM plays a key leadership role in developing team members, ensuring brand standards are met, and creating a positive, high-performance.
Key Responsibilities
Key Responsibilities
Operations & Performance
- Assist in managing daily operations to ensure smooth, efficient service.
- Support achievement of sales, labor, and food cost goals.
- Monitor and control inventory, ordering, and waste.
- Ensure compliance with all company policies, procedures, and health regulations.
- Maintain cleanliness and organization according to Firehouse Subs brand standards.
Team Leadership & Development
- Train, coach, and develop crew members and shift leaders.
- Create and support staff schedules to meet business needs and labor targets.
- Lead shifts and model exceptional customer service.
Guest Experience
- Ensure every guest receives fast, friendly, and accurate service.
- Resolve customer concerns professionally and promptly.
Administrative Duties
- Assist with cash handling, deposits, and daily reports.
- Maintain food safety logs and required documentation.
Qualifications
- Minimum 2 years of experience in a leadership role within the restaurant or quick-service industry.
- Strong understanding of labor management and cost controls.
- Ability to lead, motivate, and develop a diverse team.
- Excellent communication and problem-solving skills.
- Flexible availability, including evenings, weekends, and holidays.
- ServSafe certification (or willingness to obtain).
- Organizational and time management skills
- Ability to work in a fast-paced environment
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 50 lbs.
- Frequent bending, reaching, and multitasking.
Compensation: $15.00 - $19.00 per hour
Firehouse Subs® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation®.
The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.
Our mission is to carry on our commitment to and passion for:
- Hearty and Flavorful Food
- Heartfelt Service, and
- Public Safety
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.
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Competitive hourly wages
Discounts on meals
Friendly, team-oriented environment
Excellent growth opportunities